Orders are delivered within 4-7 business days, and shipping is free on orders over £60.

We offer free shipping on all orders above €60.

We use all major carriers, and local courier partners. You’ll be asked to select a
delivery method during checkout.

Fill in our return form and complete your return in just a few clicks.

We'll refund in the original payment method you used once it's processed as return in our warehouse.

• This can take up to 14 days from arriving.
• Once it's processed, you'll get an e-mail notification.
• We'll refund the product costs excluding the shipment costs we made to ship your order.

Hectorknives offers a variety of payment options to suit your preferences, including:

Credit/Debit Cards: We accept all major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover 

Digital Wallets: For added convenience, we support digital payment platforms, including:

• Apple Pay
• Google Pay
• klarna

Other Payment Methods: Additional local and international payment methods may be available depending on your location.

We take the security of your payment information seriously. To ensure that your transaction is safe and protected, we use the latest SSL (Secure Sockets Layer) encryption technology. This ensures that all payment information is securely transmitted between your browser and our servers.

At no point does Hectorknives store or have access to your full credit card details. All payments are processed through trusted third-party payment processors, ensuring that your sensitive data remains confidential and secure.

We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

You can reach our customer service team via email at support@hectorknives.co.uk or through the contact form on our website. We aim to respond within 4 hours.